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YOUR INFORMATION PAGES 97­114 Flying Finnair Right on schedule According to the most recent European airline association (AEA) survey, Finnair receives top points for punctuality, regularity, connecting flights and baggage. The results for the first quarter of 2009 showed that nine out of ten Finnair flights arrived at their destinations on time. Only a few flights had to be cancelled from the planned schedule ­ this is top level regularity in the airline industry. Furthermore, only one out of 100 passengers missed their connecting flights, and only 14 items of baggage for each 1,000 passengers did not travel with their owners, which is an improvement of 50 per cent over the previous year. www.aea.be www.finnair.com 98 99 100 102 103 104 106 110 111 112 Finnair facts | Finnair palveluksessasi Check-in | Helposti matkalle Welcome aboard | Tervetuloa lennolle Recycling onboard| Kierrätys koneessa Business and leisure | Työssä ja lomalla Additional services | Lisäpalvelut Maps and destinations | Kartat ja reitit Fleet | Konetyypit At the airport | Lentoasemalla Finnair Plus SEPTEMBER 2009 BLUE WINGS 97

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